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Community Support Worker (F/T)

Help us build a world where everyone feels part of a community

Temporary (6 months with potential to extend) £22,000 -£24,000 pa plus up to 5% employer matched pension contribution.  

Time & Talents is a small, energetic, and growing community charity based in Rotherhithe and Bermondsey. Our vision is of a world where everyone feels part of a community, and where loneliness and isolation are a thing of the past.

In order to help make that a reality, we are seeking a Community Support Worker who can work with members of our community who need a bit more support to access our wide range of services, activities and events.

Working closely with local GPs, the CCG, and South London and Maudsley Foundation Hospital, we are setting up a pilot project to better integrate care between public and community sector, clinical and non-clinical services, and mental and physical wellbeing needs. The role will focus on helping people with three or more long-term conditions, often including mental illness, to access suitable care, and become reintegrated into their community. This is especially important to those for whom loneliness and isolation is a key factor in their ill-health.

The role will work one to one, and in groups, supporting people with higher levels of need. You will work in partnership with a senior mental health nurse, and the lively, committed T&T team.

You will need to have demonstrable experience of working with people with disabilities or long-term conditions, and additionally, with those with mental health issues, and a recognised health and social care qualification (preferably Level 3) or equivalent, or an equivalent mental health qualification.

Most of all, however, this role will suit someone who wants to be a vital, supportive part of the life of a local community. You will be working in a fun, lively, passionate, and innovative organisation with colleagues who believe that everyone should have the chance to be included in their community.

To apply, please send a full CV and covering letter outlining your experience, and what you would bring to the post, via the Charity Job website, by no later than 5pm 8th February 2018. 

The role

You will have responsibility for supporting clients, helping them to enhance their health and wellbeing through participation across the wide range of services available at Time and Talents and in the wider community, and through one to one support. You will deliver support in a person-centred way and in accordance with the person’s individual needs and wishes. You will work closely with Primary Care Navigators and GP surgeries, SLaM’s Senior Nurse and community mental health team, and T&T’s passionate, dynamic, and energetic team.

Clients will have a range of support needs, including learning disabilities, mental health issues, and older people, including those with physical and complex needs.

You will be responsible for enabling clients to participate and be valued members of the community in which they live.

Responsibilities and Duties

Specific duties

  • Meet, assess, and provide ongoing support for clients from the identified cohort, and across T&T’s wider activities, providing support and guidance, and maintaining a caseload
  • Help clients achieve outcomes as guided by their HA/Care Plan
  • Support clients to identify, select and plan their activities through informed decision making.
  • Monitor clients’ progress and ensure they receive the support they need
  • Proactively work with staff from other agencies, ensuring clients are appropriately supported
  • Ensure clients are involved in the day-to-day and long-term decision making for their support, both at T&T and in other services/activities
  • Ensure the full participation of clients in activities, including educational, training, recreational and social needs
  • Attend T&T activities in a supportive role to provide additional support to those from the cohort attending, and participate in the wider events and activities of daily life at T&T
  • Support and monitor clients accessing the Centre’s wider services
  • Capture case studies, data and information and create high quality reports on individual clients and activity as a whole, as required


  • Represent and promote the organisation positively to all stakeholders, including clients, families and/ or carers, other organisations.
  • Proactively attend and contribute to briefings and team meetings as required.
  • Pass on relevant information to other team members, using agreed communication procedures; and report to the Services Manager any concerns or incidents in line with the organisations policies and procedures.
  • Keep full and accurate records of support provided, including use of the database, and undertaking handovers whilst maintaining confidentiality.

Additional Responsibilities

  • Adhere to T&T’s policies and procedures at all times including Equal Opportunities, Health and Safety, and Safeguarding.
  • Adhere to systems that meet legal and regulatory compliance requirements
  • Be responsible for producing own correspondence, performing and maintaining administrative tasks as required.
  • Undertake any other additional tasks as reasonably deemed appropriate by your line manager
  • Work collaboratively with the wider T&T Team to integrate approaches and services, to share knowledge and improve outcomes for clients.

Person Specification

Qualifications and Knowledge

  • Minimum Level 3 Health and Social Care qualification or equivalent, or equivalent mental health qualification
  • Aware of issues affecting disabled people, those with mental health support needs, people with Learning Disabilities, and/ or Older People


  • Experience of supporting people with mental health issues and serious mental illness
  • Experience of delivering personalised support and of supporting small group activities
  • Experience of working in a diverse and multicultural environment, with people of all ages, from many backgrounds and cultures
  • Experience of working with vulnerable people and of responding appropriately to safeguarding concerns
  • Experience of working in partnership with other agencies including the NHS as it relates to individual case management

Skills and Abilities

  • Able to travel alone and with clients to a variety of locations
  • Able to respond to difficult situations in a calm and appropriate manner, and to maintain professional boundaries
  • Strong written and numeracy skills, preferably with experience of writing reports
  • Able to use a database and maintain accurate records
  • Able to work flexibly, including evenings and weekends

Personal Qualities

  • Enthusiastic, friendly, personable and with a strong sense of humour
  • Willing to ‘muck in’, in a small organisation where everyone has to multi-task
  • Compassionate and caring but with clear personal boundaries
  • Able to work flexibly and adapt in line with the requirements of the role and the changing needs and wishes of clients
  • Able to work unsupervised and on own initiative